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Privacy Statement
This confirms that Genasys Communications Canada ("Service Provider") agrees to notify you of:
  1. What personally identifiable information of yours or third party personally identifiable information is collected from you through the website
  2. The organization collecting the information
  3. How the information is used
  4. With whom the information may be shared
  5. What choices are available to you regarding collection, use and distribution of the information
  6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under the control of Service Provider
  7. How you can correct any inaccuracies in the information
If you have questions or concerns regarding this statement you should contact Service Provider directly using the information provided at https://canada.genasys.com/company/.

Information Collection and Use


Personally identifiable information is information that enables Service Provider to identify and/or contact you directly. Any such collected personally identifiable information will be used to personalize your experience with the website or the alerting service (the "Services"), or for such other purposes as are described at any point where Service Provider collects this information from you. Information that, by itself, cannot be explicitly linked with your "real" identity is not considered personally identifiable information.

Registration (Opt‑In)


In order to use these Services, a user (the "Subscriber") must first complete the registration form. During registration a user is required to give their contact information (such as name, email address, mail server user name, mail server password, mail server name, and email address for notifications). This information is used to provide the Services for which the Subscriber has subscribed, and potentially for other Marketing initiatives. Initially, the Services automatically send a verification email to all new Subscribers in order to confirm the password and username, and to introduce the Subscriber to the Services. This verification email is sent to the email address provided to Service Provider during the registration process. A message is also sent to the address configured for receiving notifications (typically a mobile device).

Services Updates


Service Provider may send the Subscriber announcement on updates to the Services. Subscribers are not able to unsubscribe from the service announcements because they contain important information about the Services. Service Provider communicates with the Subscriber to provide requested services and about issues that relate to their account via email.

Notification of Changes


If Service Provider changes the way it uses any personally identifiable information it will notify the Subscriber by email at the address provided upon registration.

Sharing with Third Parties


The Services may make aggregate information about its Subscribers (e.g. overall statistics/demographics) available to other third parties for advertising and/or similar uses. Information that personally identifies the Member will be kept strictly confidential to Service Provider, and will not be shared with third parties, other than contractors under Confidentiality Agreements with Service Provider.

All personally identifiable information is collected by Service Provider when the Subscriber specifically and knowingly provides it to the Service Provider. This information is collected by way of registration forms, feedback forms, and user surveys. Service Provider will make commercially reasonable efforts to protect the confidentiality of all Subscribers' personally identifiable information and only those employees or their authorized third parties with a need to know shall have access to such information.

Links


In the event that this website contains links to other websites, Service Provider will not be responsible for the privacy practices or the content of such websites. Service Provider encourages the user to read the privacy statements of other websites. This privacy statement applies solely to information collected by this website.

Security


Service Provider takes every precaution to protect Subscribers' information. When users submit sensitive information via the website, the information is protected both online and offline. The Subscribers' private information is encrypted while stored in the Services database. The encryption used is a symmetric block cipher. A Secure Socket Layer (SSL) connection is used to secure all data transferred between your browser and the Service. The Service Provider website has been authenticated by Entrust and issued a Secure Server ID certificate. This combination ensures a secure SSL connection and provides protection against interception and hacking of any personally identifiable information.

Use of Cookies


Cookies are pieces of information placed on your hard drive containing information about the user. Service Provider currently uses cookies to identify you as a previous visitor and speeds up your session during future logins and registrations. Usage of cookies is in no way linked to any personally identifiable information while on the Service Provider website. In the event that you decline accepting cookies from this website, you will be unable to continue with the registration for the Services.

Correct/Update


You have the option to change or modify any personally identifiable information by logging in to the Services and entering your account Name and password. The only information that cannot be changed for the Services is your account name. Any changes will be reflected in the Services within a reasonable amount of time.

Choice/Opt‑Out


Subscribers who no longer wish to receive newsletters or promotional materials from Service Provider may opt‑out of receiving these communications by replying to unsubscribe in the subject line in the email, or sending an email to enterprisesupport@genasys.com. Subscribers who no longer want to receive the Services may opt‑out at any time.

Users of this website are always notified when their information is being collected by any outside parties. Service Provider does this so its users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Contact about this Website


If you have any questions about this Privacy Statement, the practices of this site, or your dealings with this website, you can contact Service Provider as follows:

Genasys Communications Canada
150 Katimavik Road, Suite 208
Ottawa, Ontario
Canada K2L 2N2
Tel: (613) 599‑4445
https://canada.genasys.com/company/